Online Reputation Management (ORM)

Acquire Customer Loyalty and Drive Success for your Business

As a business, do you need help with your online reputation? According to a report by Zignal Labs, a company’s online reputation contributes to at least half of its market value. With Antelope Internet Marketing Agency, you can take control of your online reputation and build a positive brand image. Let us help you enhance your brand’s credibility and trustworthiness in the digital marketplace.
150+ Reviews
150+ Reviews
150+ Reviews

What is meant by Online Reputation Management?

Impress your Target Audience in the First Go
Your online reputation can make or break your business. A study by the University of Technology, Sydney, indicates that consumers are willing to pay more for a product or service if the business has an outstanding online reputation. So, what does YOUR brand’s reputation look like?
Regardless of your business size, maintaining a stellar online presence is essential for establishing your brand as a thought leader and achieving meaningful visibility. Online Reputation Management (ORM) plays a crucial role in achieving this.
ORM focuses on protecting and enhancing the online reputation of a business or individual, shaping public perception positively. Effective Internet Reputation Management ensures that when prospects search for your brand, they find accurate and favorable information, bringing your brand to the forefront of search engines and potential customers.
Not paying attention to your online reputation will impact your business in the form of rumors and misinformation. On the contrary, if you have control over your online reputation, you will develop a positive brand image to reflect your business values.

Where do you stand online as a Business?

Statistics show that 9 out of 10 consumers read online reviews before purchasing a product. Additionally, almost 62 percent of consumers won’t buy from a business if reviews are unavailable. Alarmingly, businesses with only one or two stars on Yelp or Google lose 86 percent of their potential customers.
Received a negative comment or fake customer review? Don’t let it sabotage your online reputation. Leverage goal-oriented Reputation Management Services to increase positive reviews on platforms like Google.
Antelope Internet Management Agency offers unmatched reputation management services. We provide bespoke solutions tailored to your unique business demands and goals. Partner with us to enhance your brand reputation and generate positive reviews.

Does your Business Need Online Reputation Management?

Absolutely, especially if you aim to succeed online. The internet is often the first place people go to gather information about an individual, business, product, or service. A significant portion of this research involves reading online reviews.
Building an accurate brand reputation online is your responsibility. To achieve this, you must incorporate reputation monitoring and review management.

Attract Potential Buyers

Online shoppers are almost always evaluating the variety of options they have. More than 95 percent of people mention that their purchases are influenced by online reviews. Similarly, more than 90 percent travelers prefer reading online reviews before they book accommodations. Monitoring review and Reputation Management are included in Internet Reputation Management which enable businesses to boost positive reviews across their online platforms and accurately position them in front of potential buyers.

Generate Positive Business Testimonials

Statistics also show that 92 percent of online users don’t trust a business if it doesn’t have online reviews. In addition, 23 percent users said they find it difficult to purchase without a product review. A reputation manager works towards creating a streamlined flow of online reviews to help your customers make an informed decision. Furthermore, a Reputation Management company leverages modern reptation management tools to design a reivew generation strategy for your business and receive honest feedback from satisfied customers.

Improve Customer Lifetime Value and Loyalty

Trends show that it is at least 6 to 7 times cheaper to sell to existing customers than to generate new leads but one of the challenges that businesses face is to ensure that their existing clientele is happy. To achieve that goal, the brand reputation management comes into play and offers effective ways to keep the brand transparent and also gain loyalty. Reputation Management companies also utilise online reviews (both positive and negative) to demonstrate brand’s commitment towards customer satisfaction and building stronger relationships with clients over time.

Engage with Top Tier Internal Teams

While working towards gaining customer loyalty, you must also engage with your high-performing employees as they contribute towards a business’ growth. Internet Reputation Management also offers interaction with your employees and access to valuable insights that are helpful for employee retention and acquisition. Studies show that almost 69 percent of job seekers would not join a company if it has a bad online reputation. If you aim to expand your teams by getting the right candidates on board, you must invest in reputation management services.

Improve Your Financial Performance

No matter how big or small your business is if you are present at multiple locations, you require Web Reputation Management to help you safeguard your brand image and gather new leads. According to a study conducted by Spiegel Research Center, online reviews can increase conversions by up to 270 percent. In addition, (positive) business reviews can increase conversion rates of pricey products by up to 380 percent. By leveraging Search Engine Reputation Management, you can work on bettering your relationship with potential customers and increase the interactions to turn them into paying customers.

Amplify Your SEO Efforts

If you wish to create brand awareness, improve your search rankings and boost customer voices online, then SEO Reputation Management is the way to go. As per Moz, online reviews can make up to 15 percent of Google Local Pack ranking factors. To drive qualified traffic and boost conversions, you need to generate more user-generated content (UGC) and you can do that by learning how to get constructive reviews on Google and other platforms. It’s the job of the Reputation Management Companies to integrate UCG into your Google My Business (GMB) profile and other relevant marketing campaigns. By doing so, your brand’s trustworthiness is showcased which improves click-through (CTRs) as well as Google rankings.

The Impact of Poor Online Reputation

If you’re reading this, then you’re still not sold on Search Engine Reputations Management.
Know that it takes just one unhappy customer to ruin your brand’s reputation online. You won’t be able to secure orders, bookings or even subscriptions if there are negative reviews on your business profiles. All of that will trickle down to badly impacting your marketing plans and not just money-wise.
Your poor online reputation can also result in:
The online reputation of your business is more important than you think and that should be a strong reason to hire a Reputation Management company to help you up your game. Feel free to get in touch with us today as we’re ready to help you get more positive reviews by also improving your SEO Reputation Management strategy.

Antelope - An ORM Company
that thrives on performance

We are a team of dedicated individuals committed to delivering results by building brand awareness and enhancing credibility through valuable feedback. We collaborate with Rize Reviews to achieve these results, helping your business attract and retain customers.
Over the years, Antelope has refined its Reputation Management Services to offer exceptional, results-driven solutions. We ensure this by providing bespoke services tailored to our clients’ needs while adhering to industry guidelines.
Here is how we do our thing when it comes to providing our customers with Reputation Management Services:

RENEWABLE ENERGY COMPANY

+592

New Positive Reviews in 5 Months

55x

More Positive Reviews Added in 6 Months

PLUMBING COMPANY

+357

New Positive Reviews in 13 Months

23x

More Positive Reviews Added in 1 Year

MULTI-LOCATION RESTAURANT

+15,901

New Positive Reviews in 5 Months

+20%

Total Online Reviews Added in 5 Months

How is Your Business Perceived Online?

Regain unsatisfied customers and improve customer retention rate

Digital marketing is often perceived as a set-and-forget practice by businesses to build online reputation. However, that’s now how it works as it is more than just launching local SEO or developing marketing campaigns for social media platforms.
Despite having an effective digital marketing strategy, if you are not actively engaging with your customers, you can still face an increase in customer churn by up to 15 percent. Furthermore, if are failing to respond to your customer reviews regardless of the size of your social media followers, you will be perceived as a business that’s only working towards its own profits.
How is your business perceived online? Do you have an effective reputation management strategy or does it pose more harm than benefit to your overall business?
Online reviews are crucial for digital marketing. Potential customers like to know the reviews they are reading were posted by actual customers. That’s why it is essential that your reputation manager consistently monitors the quantity and quality of your online reviews.
According to a State of Retail report issued by Synup, data shows that more than 80 percent of consumers wouldn’t shop with a business that has less than 3 stars.
One BrightLocal survey says that before making a purchase, online users read at least 10 or fewer reviews.
In addition, almost 23 percent of consumers regard online reviews that are no older than two weeks to be credible and trustworthy.
Only 14 percent of consumers shop with a business that has a 1 or 2-star rating.
Now, the question is how many reviews and star ratings does your business need? Top-notch management companies suggest that businesses must go for a 4 or 5-start rating and should have at least 10 new resources on different review websites every 3 months.

Want to know how your online reputation appears?

If you wish to know how your business is perceived online, then fill out this form to perform a free online reputation scan:

Need help with your online reputation monitoring and review marketing? Once you sign up for our reputation management services, you get a review widget that can be customized to fit your existing web design.
This review widget is a free tool powered by Rize Reviews that displays and aggregates your online reviews and ratings from the Better Business Bureau (BBB), Google and Facebook.

Schedule a consultation with our reputation management expert and let’s discuss how you can leverage our free review widget on your website.

Online Reputation Management Services

Go beyond generating positive customer reviews

If you run or are associated with a business, you’ve likely received a negative review from an unhappy customer. Even the most popular and well-reputed businesses face dissatisfied customers from time to time. While successful businesses may sometimes overlook such reviews, they often get a reality check when they realize how a single negative review can harm their online reputation.

Receiving a bad review, regardless of its legitimacy, can be frustrating and may feel beyond your control. However, by leveraging online reputation management software and utilizing the most suitable online reputation management services, your business can improve its ratings across multiple review sites.

Reputation Monitoring

Regularly monitor and track online mentions of your brand across various platforms. Our reputation monitoring service ensures you are always aware of what is being said about your business, enabling you to respond promptly to both positive and negative feedback.

Review Management

Manage and respond to customer reviews across multiple review sites. We help you engage with your customers by addressing their concerns, thanking them for positive feedback, and improving your overall review scores.

Negative Content Removal

Work to remove or suppress negative content that could harm your brand’s reputation. Our team uses ethical methods to address false or damaging information, helping to clean up your online presence.

Online PR Campaigns

Run targeted online PR campaigns to enhance your brand image and visibility. We create and distribute press releases, blog posts, and social media content that highlights your business’s strengths and achievements.

Crisis Management

Provide support during a reputation crisis by developing and implementing a strategic response plan. Our crisis management service helps mitigate damage, restore trust, and rebuild your brand’s image.

Brand Building and Repair

Focus on strengthening your brand’s online presence through positive content creation and engagement. We work on building a strong, credible brand image that can withstand occasional negative feedback.

Social Media Management

Manage your social media profiles to ensure consistent, positive interactions with your audience. Our social media management service includes content creation, posting, and monitoring to enhance your online reputation.

SEO for Reputation Management

Optimize your online content to ensure positive information about your brand ranks higher in search engine results. Our SEO strategies focus on boosting the visibility of favorable content while pushing down negative results.

Competitor Analysis

Analyze your competitors’ online reputations to identify strengths and weaknesses. Our competitor analysis service helps you understand your market position and develop strategies to improve your brand’s standing.

Feedback and Survey Campaigns

Collect and analyze customer feedback through surveys and direct interactions. We help you understand your customers’ perceptions and improve your services based on their input, fostering a positive reputation.

Influencer Outreach

Engage with influencers to promote positive content about your brand. Our influencer outreach service connects you with key figures in your industry who can help enhance your reputation through their endorsements.

Content Marketing

Create and distribute high-quality content that showcases your brand’s expertise and values. Our content marketing service focuses on building a positive online presence through blogs, articles, videos, and more.

Why choose Antelope for managing your Online Reputation

At Antelope Internet Marketing Agency, we understand the critical role that online reputation plays in your business’s success. Our comprehensive approach combines cutting-edge technology with expert strategies to monitor, manage, and enhance your brand’s online presence. We provide personalized solutions tailored to your unique needs, ensuring that every aspect of your online reputation is meticulously managed. From reputation monitoring and review management to crisis management and content marketing, our team of specialists is dedicated to safeguarding and promoting your brand’s image.
Choosing Antelope means partnering with a team that prioritizes transparency, integrity, and results. We keep you informed at every step, providing detailed reports and actionable insights to help you make informed decisions. Our proven track record of success across diverse industries speaks to our expertise and commitment to excellence. Let Antelope help you build a positive online reputation that not only attracts customers but also fosters long-term loyalty and trust in your brand.
Here’s how we do what we do at Antelope:

Tailored Reputation Marketing Services

Reputation management services are not be treated as a one-fits-all solution. Unfortunately, multiple review management service providers end up making a mistake of giving all their clients the same solutions without understanding the unique demands of the clients, their businesses and market standings. At Antelope, we work differently! Our online Reputation Marketing team is responsible for performing in-depth market research and campaign analysis. By doing so, they get their hands on actionable insights that are helpful for developing tailored online reputation management services to meet your exact needs.

Comprehensive Monthly Reports

At Antelope, we treat our clients as our partners. This approach allows us to collaborate with you at every step of the way - even when we are to issue comprehensive monthly reports. These reports contain data that will help you analyse the campaign progress and in addition to that, we also provide you access to our reputation management tools and dashboard so that you can track all that’s happening 24/7. Furthermore, we also discuss the reports and campaign progress through regular consultations with your team.

Dedicated Account Manager

Having a dedicated account manager assigned to your account can be a game changer and we understand that. That’s why we assign a dedicated Reputation Manager who won’t only respond to your queries promptly but will also handle your online review monitoring and reputation management campaigns carefully. By doing so, you will get to talk to a single Point of Contact for your campaigns. Additionally, our review monitoring support team is always ready on weekends and holidays to respond to your queries as they are received.

Robust Reputation Management Tools

We are partners with Rize Reviews which has enabled us to develop reputation management tools that can streamline online reputation management services without any difficulty. As one of the leading review management companies, we make sure that the tools used for reputation management have undergone rigorous testing. We also utilize our online review management software to manage our own reputation and consistently adopt new ways to make the most of it.

Diverse Industry Expertise

Car dealership, healthcare, finance, construction - regardless of which industry you are in, Antelope can help you with getting things done. We are one of the few reputation management agencies in the country that offer online reputation management services for a number of businesses from different industries. Along with reputation marketing services, our online Reputation Management company is fully skilled in multiple marketing practices that include link building, search engine marketing (SEM) and eCommerce optimization.

Smart Reputation Management Strategy

To improve your online reputation and maintain a positive brand image, you require data-driven online reputation management services that can also help you achieve your full potential in the market. Our online reputation management company will also perform a detailed reputation analysis to help you analyze where you stand as a brand online and then help you develop effective online reputation management strategies - ultimately helping you meet your goals. Get in touch with us today to discuss how you can get more reviews and also improve your online reputation management SEO efforts.

Online Reputation Management FAQs

Yes. However, this only works in select cases, such as fake customer reviews, false and misleading press releases or inaccurate blog posts.
No. A professional ORM company, like Rize, won’t write new online reviews for their client as this is unethical. Also, this practice directly violates our platform’s rules regarding fake reviews. At Rize, we follow a streamlined and automated process that asks your customers to leave a review. The ORM software acts as a third party that does all the legwork for the request and collection of your business reviews.
Rize Reviews follows best practices and never recommends placing the same reviews on multiple platforms. This sends a message to Google that the reviews may not be genuine, which can lead to penalizations. Review solicitation best practices indicate that the best strategy is to present your customers with multiple listing site options from which they can select the one they are most comfortable using.
Online review management companies implement several ways to remove negative content from search results. You may either contact the source or file a formal complaint with the search engine or webmaster to edit or remove damaging content.
Review management companies use different methods to get more online reviews. The best way, however, is to leverage online review management software and capitalize on quality review management service.
No. Some reputation management agencies focus only on review generation and review monitoring. This means you need to find another reputation management company to handle your survey campaign management and social media follower growth campaign. Thrive and Rize Reviews are among the few online review management companies that offer complete digital reputation management solutions tailored to clients’ needs and demands.
Definitely. White label reputation management software is designed to streamline your reputation management processes and provide accurate information about your clients’ campaigns. Without online reputation management tools, it can be difficult to track hundreds of review sites and generate credible campaign reports.
The right online reputation management company works closely with you to determine the best reputation management strategy for your business. Look for a reputation management firm that provides access to online review management software, offers free review widget and presents reputation management packages that suit your financial capacity.
Yes. Review management companies use different reputation management software with distinct features and functionalities. Partner with a reputation management agency with review software that allows flexible targeting, facilitates drip marketing automation across 100+ review sites and supports CRM and POS integrations. Thrive’s reputation management software boasts all these functionalities.